Scarlet Jones
Scarlet Jones Gift Voucher
AUD $50
The perfect gift for a loved one who loves Scarlet Jones! Our online Gift Cards are valid for 36 months, and can be used for shopping via our online store only.
If you or you loved one would prefer to shop in person at either of our stores, please call or email us to arrange a physical gift voucher for use in-store.
Email: info@scarletjones.com.au or call (03)9696 6622 (Albert Park) or (03) 9882 4995 (Hawthorn)
In Store
We purchase each of our collections in limited numbers, so we do not accept returns or exchanges in-store or online based on change of mind.
If a piece is deemed faulty, we will repair it if appropriate to do so, replace it if possible, issue a credit note, or issue a refund in keeping with Australian consumer law.
Purchases of Metta Melbourne can be returned for a credit or exchange, provided they are returned unworn, still tagged, and within 7 days. A credit or exchange will be granted if terms are agreed to, less administrative costs. Credit must be used within 6 months of receipt.
Online
Please check all measurements in the product description before placing your order. If you are unsure about your size or have any questions, please contact us here. We recommend measuring a garment in your closet that fits you well and use that as a guide.
Note, that although we try our best to accurately represent colours, colours may vary slightly due to the monitor or screen you are using.
There are no returns or exchanges on any of our International Brands, unless the item is faulty.
There are no returns or exchanges on discounted or sale items.
Online purchases of Metta Melbourne, from within Australia, can be returned for a credit or exchange provided they are returned unworn, still tagged, and within 7 days of delivery. A credit or exchange for the cost of item only (not shipping) will be granted if terms are agreed to. Return shipping costs, Shopify fees (2%) and taxes are to be paid by the customer and a restocking fee of 20% of RRP may apply. Any credits must be used within 6 months of receipt.
Customers are entitled to one return of Metta Melbourne items per transaction. We reserve the right to refuse orders from customers with re-current returns.
We reserve the right to reject any request for returns that do not comply with the conditions above or do not fall under Australian consumer law. If your return is approved but after review your package is not accepted, it will be sent back to you at your cost and a return will not be granted.
Due to the nature of the dyeing process, Metta colours will vary between dye lots. This is not deemed as a fault. If you wish to match two Metta pieces together we recommend coming in store.
Due to the nature of the dyeing process, Metta colours will vary between dye lots. This is not deemed as a fault. If you wish to match two Metta pieces together we recommend coming in store.
What items are returnable?
- Return requests that have been agreed to by Scarlet Jones
- Metta Pieces that have been purchased online within Australia
- Within 7 days of receipt of your shipment
- In original condition
- Unwashed and unworn
- In the original packaging/ with tags attached
- Faulty items
What items are non-returnable?
- Discounted items
- Items purchased in-store at Scarlet Jones
- All labels other than Metta
- International Metta orders
Are there any charges for returns?
- Original shipping charges are non-refundable
- Original tax and duty is non-refundable
- You are responsible for return shipping charges and any duties payable
- 20% of RRP re-stocking fee to cover administrative fees and charges
How do I complete a return?
Email us with details of what you would like to return, and what you wish to exchange it for.
Post your return with a note including your order number to:
148 Bridport St,
Albert Park,
Victoria, 3206
AUSTRALIA
Email us for any more questions about returns.
Once your order is placed, we typically ship within 1 to 3 days. Shipping rates are calculated at checkout, where you will have the option to choose between Regular or express post.
Domestic Orders
Within Australia, we ship via Australia Post, using both Regular and Express Post Services, you have the option to choose which service you would prefer at the checkout. We also offer a pick up option if you would like to come and collect your item.
We offer Free Regular Post delivery on all Australian orders over $400, which includes signature on delivery.
You'll receive an email notification once your order has been sent, including a tracking number. Please check your spam folder if you do not receive an email immediately after placing an order with us.
You'll receive an email notification once your order has been sent, including a tracking number. Please check your spam folder if you do not receive an email immediately after placing an order with us.
Once your order leaves us, we cannot be held responsible for any delays, misplaced or stolen packages. We highly recommend using a secure delivery address and keeping up with the movement of your package during transit.
International Orders
International orders are delivered Express by DHL. We are unable to provide guaranteed delivery dates for these packages, and are not responsible for any delays.
Please note that customs and duties are not included in your order, and vary from country to country. We do not cover the cost of duties and taxes and will not accept returns due to these extra costs incurred. It is up to the purchaser to research duties and taxes in their own country.
Once your order leaves us, we cannot be held responsible for any delays, misplaced or stolen packages. We highly recommend using a secure delivery address and keeping up with the movement of your package during transit.
Remote Area Delivery Fee: Please note, if your shipping address is considered 'remote' by DHL, it will incur an additional AUD$30 shipping fee. We will contact you via email should this apply.
